Server - Hickory Grub - Dallas Fort Worth International Airport

Dallas Fort Worth International Airport

Hickory Terminal B

POSITION SUMMARY: 

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Server is responsible for delivering exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of food and beverage menus to take orders, answer questions and make suggestions. Deliver guests' orders and follow up with each guest to ensure all their needs are met. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

In joining our team, you commit to supporting this mission, by demonstrating our service standards, and holding all team 
members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES:

* Must have a passion for the guest!
* Must say "Yes", "Please", and "Thank You"!
* Must smile often!
* Exceed First Class Service standards and behavior with every guest, business partner, and peers.
* Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
* Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude, Service, Team) 
* Warmly greet and acknowledge guests promptly.
* Present the menu, answers questions, and makes suggestions regarding food and service.
* Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
* Knowledgeable and enthusiastic about the restaurant's menu, it’s ingredients, flavor profiles, portion sizes, and preparation methods.
* Observe guests to respond to any additional requests and determine when the meal has been completed. 
* Totals bill accurately and accept payment following established guidelines.Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures. 
* Know all specials on a shift by shift basis as well as all liquor, beer, and wine products, and all menu items anddesserts. 
* Build guest loyalty and enhance selling skills through the use of available training materials. 
* Works together with fellow employees and management to ensure that all guests have the best experience possible.
* Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
* As a server, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
* Maintain a clean organized work environment
* Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation. 
* Responds appropriately to guest concerns. 
* Complete all side work duties which may include sweeping and mopping. 
* Enthusiastically supports decisions once they have been made by management.
* Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety. 
* Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS: 

* 1-year experience serving required.
* High School diploma or GED. 
* Experience handling money and a point of sale system.
* Ability to work in a high energy and demanding environment.
* Knowledge of math to figure cost, make change, and cash handling procedures. 
* Good communication skills and the ability to work independently as well as with other team members.
* Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.
* ServSafe Certification or equivalent is preferred.
* TIPS Certification or equivalent is preferred
 

POSITION QUALIFICATIONS: 

* Ability to work various shifts in a 7/365 team-oriented environment.
* Excellent customer service skills and an ability to communicate effectively, in English.
* Self-starter able to prioritize and handle various tasks simultaneously.
* Ability to adapt to changing priorities and unexpected situations.
* Ability to take direction and collaborate in a team environment.
* Positive interpersonal skills.
* Proficiency required in reading, writing, and mathematics, in English.
* Knowledge of federal, state, and local liquor laws
* Ability to lift a minimum of 25 lbs., perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. 
* Standing for long periods of time and the ability to work in an environment with varying temperatures.